Refund policy

At SHABA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

Be unused and unworn.
Be in its original condition.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Customized or personalized products
Final sale or clearance items
Products damaged due to misuse, neglect, or unauthorized modifications

How to Initiate a Return

To begin a return, please contact our customer support team at:

Email: support@shabaluxury.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Our team will provide return instructions and the appropriate return address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your financial institution.
Please allow 5–10 business days for the refund to appear in your account.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

If approved, SHABA will provide a replacement, store credit, or full refund at no additional cost.

Exchanges

We currently offer exchanges for defective or damaged items. For all other exchanges, customers may return the original item (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.